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Pickup in Store

Please ensure you have provided the correct telephone number as we will contact you when your order is ready to be picked up with a date and time slot.

Please do not contact us – we will telephone you when your order is ready to be collected.

Please do not turn up at the shop unless you have received confirmation from us that your order is ready to be collected.

Return & Refund Policy

Thanks for purchasing our products at operated by The Vape Suite.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions, feel free to contact us.

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